Cancellations & Refunds Policy
At Studio Sriam, we take pride in creating and delivering quality products. However, if you need to cancel an order or request a refund, please review the policy below.
1. Order Cancellations
Before Dispatch:
You may request cancellation within 12 hours of placing the order, provided the item has not been processed or shipped.
To cancel, email us at Sriam271260@gmail.com with your order number and reason for cancellation.
After Dispatch:
Once the order is shipped, it cannot be cancelled.
Refusing delivery will not be considered a valid cancellation and will not be eligible for a refund.
2. Returns Eligibility
We accept returns only in the following cases:
You received a damaged or defective product
You received the wrong item
Conditions:
Return requests must be raised within 3 days of delivery
Product must be unused, unwashed, and in its original packaging
Photographic evidence is required for damaged or incorrect items
To initiate a return, please email us at Sriam271260@gmail.com with:
Order number
Reason for return
Photos of the product (if applicable)
3. Non-Returnable Items
Please note that the following are non-returnable:
Items that have been used or altered
Custom-made or personalized products
Products returned without original packaging
4. Refunds
Once your return is approved and the item is received in acceptable condition:
A full or partial refund will be processed within 7-10 business days
Refunds will be made to the original payment method
You will receive confirmation via email once the refund is processed
Note: Shipping charges (if any) are non-refundable.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order separately.
6. Delayed or Missing Refunds
If you haven’t received a refund yet:
Recheck your bank account
Contact your bank or card provider (processing times vary)
If the issue persists, contact us at Sriam271260@gmail.com
7. Contact Us
For all cancellation, return, or refund-related queries, please reach out to:
Studio Sriam
Email: Sriam271260@gmail.com